Policies

  • Before making an enquiry, please note that card details are required to be placed on file in order to access this service.

    All payments are processed automatically through the healthcare software system, Halaxy.

    For your security, neither your practitioner nor Halaxy staff have access to your card details. Your information is encrypted, tokenised, and securely stored by Braintree (a subsidiary of PayPal).
    For more information, please refer to Halaxy’s card security FAQ.

    Your Payment Obligations

    • It is your responsibility to ensure that sufficient funds are available in your nominated account on the day of your appointment.

    • If a payment fails due to insufficient funds, a late payment fee will apply.

    • Clients with overdue payments may be required to prepay for future appointments and/or may have booking restrictions placed on their account.

  • I aim to avoid cancellation fees wherever possible and provide multiple appointment reminders (via email and SMS) to help you manage your booking.

    This policy is in place to support fair and equitable access to appointments for all clients. Late cancellations affect both my schedule and other clients who may have missed the opportunity to use that time.

    While I understand that unforeseen circumstances can arise, a cancellation fee is necessary to compensate for time that was reserved specifically for you.

    In exceptional situations, I may apply a reduced fee on a case-by-case basis.

    Cancellation Fees

    • Non-attendance or same-day cancellation: Full session fee applies

    • Cancellation with less than 24 hours’ notice (1 business day): $200

    • Cancellation with less than 48 hours’ notice (2 business days): $100

    Important Note:
    Cancellations received outside standard business hours (9:00 AM–5:00 PM, Monday to Friday), including evenings, weekends, or public holidays, will be considered as received at the start of the next business day.

  • Privacy and Information Handling

    Your information is collected to support the delivery of high-quality, individualised care.

    Before commencing services, you'll be asked to complete an online intake form. This form collects personal information such as your contact details, payment information, and relevant background information. It also outlines my service policies for your review and consent.

    All personal information is securely stored within Halaxy, my practice management software. You can learn more about Halaxy’s privacy and security measures here.

    I also use Heidi Health, a HIPAA-compliant platform, to assist with technology-supported note-taking.

    Data Retention and Destruction
    I retain your personal information and clinical records for the period required by law and relevant professional guidelines. After this time, your records are securely destroyed in line with legal and industry standards.

  • Communication and Appointment Policy

    To maintain clear therapeutic boundaries and ensure the effectiveness of your sessions, I encourage all communication to take place during scheduled appointments. Frequent contact outside of sessions, especially via easily accessible technology, can blur these boundaries and reduce the impact of dedicated therapy time.

    Appointment Changes
    All cancellations and rescheduling must be managed online via Halaxy, using the appointment link provided in your email confirmation.

    Essential Contact Only
    Please limit contact outside of sessions to essential matters. If you encounter an urgent issue—such as running late, difficulty accessing the building, or technical problems with Telehealth—you may email me directly.

    Email Communication
    Occasionally, you may need to send documents or information via email. Please note that electronic communication, including emails and mobile messaging, can be vulnerable to security risks. Any email exchanges will be documented and form part of your legal record.

    Support Between Sessions
    Your therapy sessions are your dedicated space to explore concerns. If you require additional support between sessions, I recommend exploring other resources, such as peer support groups (e.g., Grow). A comprehensive list of Victorian support groups is available through the Black Dog Institute at www.blackdoginstitute.org.au.

  • Please note that I do not provide crisis services or afterhours support. If you require urgent support, the following services are available 24/7:

    • Beyond Blue: 1300 224 636

    • Lifeline: 13 11 14

    • PANDA (Perinatal Anxiety & Depression Australia): 1300 726 306

    • Parenting Helpline: 1300 301 300

    • Suicide Call Back Service: 1300 659 467

    • Psychiatric Triage: 1300 558 862

    In an emergency, please call Triple Zero (000).